🧞 Safety centre
Genie only works if people can share what they actually experienced without being identified, exposed or harassed. This page states exactly what we guarantee, what we block before anything publishes, and what Genie is not.
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Reviews publish under a stable anonymous handle — the kind of label you see as Anonymous #4821. Your name, your email address and your photo never appear next to a review, and the handle is the same one your replies use, so a follow-up question reaches the same person without revealing who they are.
We can identify an author in one situation: where we are legally compelled to, or where someone’s safety is at stake and a report gives us a specific, credible reason. We do not disclose an author simply because a subject dislikes what was written.
Two classes of content cannot be published at all. The check runs as you write and again on the server, and it is a hard block — you cannot dismiss the warning and submit anyway.
Words that diagnose or label someone rather than describe what happened — including narcissist, psycho, sociopath, bipolar, crazy, insane, mental problems, criminal, stalker and abuser — are refused.
This is not politeness, it is accuracy. “He’s a narcissist” is a verdict nobody reading it can check. “Communication became inconsistent about two months after we became exclusive” is something a reader can weigh, and it is the version we ask for. If you hit this screen, describe the behaviour instead.
Everything else is caught by reporting and moderation rather than by a filter, because a filter cannot tell the difference between a hard truth and a cruel one.
One account can hold one review of one person. If you try to write a second, you are told: “You’ve already shared your experience with this person. Edit that review instead.”
The same limit protects the subject in the other direction: a single person’s view cannot masquerade as a consensus.
Every review, every message and every person profile can be reported. Choose a reason, add detail if you want to, and it goes into the moderation queue.
If you are the subject of a review you believe is false: report it with the reason False or misleading content or Impersonation or fake review, and include the specific claim you dispute. We do not remove a review because it is unflattering, and we do not reveal the author to you.
Messaging is anonymous and private. Reviewers can accept, decline, block or report messages at any time.
Breaches end in a hidden or removed review, a suspended account, or a ban, depending on what happened. We do not negotiate these.
The moderation queue lives at /app/moderation and is limited to owners, admins and moderators. If you open it without one of those roles you will see “Moderator access required.” — that message is the permission check working, not a bug. Ask an owner of your community to change your role if you should have access.
Genie is not an emergency service and nobody is monitoring it around the clock. If you believe you are in immediate danger, contact your local emergency number, and if you are dealing with stalking or domestic abuse, contact a local support service that can help you plan safely. Reporting content here does not contact the authorities on your behalf.
Where a report describes a credible threat to someone’s safety, we act on it, and we will preserve and disclose what we are legally required to.
For anything a report button cannot carry — a safety concern, an appeal against a moderation decision, a legal request — email safety@genie.app. Appeals are read by a different person than the one who made the original decision wherever possible.
See the Terms of Service and the Privacy Policy for the formal version of everything above.